PRIVACY POLICY

At StudyHeights.com ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform. This policy is in accordance with global standards and relevant Indian regulations, including the Information Technology (IT) Act, 2000 and the Personal Data Protection Bill, 2019.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Academic history (qualifications, grades)
• Passport and visa details (for visa processing)
• Payment information (for premium services)

1.2 Sensitive Personal Data

In compliance with the Information Technology Rules, 2011, sensitive personal data includes:

• Financial information (e.g., bank account details)
• Health records
• Biometric information (e.g., fingerprints)
• Passwords

We will collect sensitive personal data only after obtaining explicit consent from you.

1.3 Usage Data

We collect data automatically when you interact with our platform, including:

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Referring/exit pages and clickstream data

1.4 Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience and analyze website traffic. For more information, please review our Cookie Policy.

2. How We Use Your Information

2.1 Providing Services

We use your data to provide our core services, such as:

• Creating and managing user accounts
• Facilitating university applications, visa processing, and accommodation booking
• Job matching services based on your academic profile

2.2 Improving Services

We analyze usage data to enhance our platform’s performance, fix bugs, and develop new features.

2.3 Marketing and Communications

With your consent, we may use your contact information to send promotional content, newsletters, or updates on educational opportunities and job listings.

2.4 Compliance with Legal Obligations

We may process and share your data to comply with legal and regulatory requirements under Indian law, including the Information Technology Act, 2000 and Personal Data Protection Bill, 2019.

3. Sharing Your Information

3.1 With Service Providers

We may share your information with third-party service providers for purposes such as:

• Visa processing
• Payment gateways
• Cloud storage services
• Marketing and analytics partners

3.2 With Universities and Employers

When you apply for a university or job, we will share your academic profile, personal details, and any other relevant information with the institutions or employers.

3.3 Legal Requirements

We may disclose personal information if required by law or in response to valid legal requests (such as from courts or government agencies).

4. Data Security

We take reasonable precautions to protect your data. These include:

• Encryption of sensitive information
• Secure servers with firewalls
• Regular security assessments

However, as with any online platform, we cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our services or to comply with legal requirements. If you wish to delete your account or request the deletion of your data, please contact us. However, some data may be retained for legal or regulatory purposes.

6. International Data Transfers

As part of our global services, your data may be transferred to and processed in countries outside of India. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses, are in place.

For certain categories of Sensitive Personal Data, data localization requirements under the Personal Data Protection Bill, 2019 will apply, meaning that certain types of data will be stored in India.

7. Your Rights

Under Indian law, you have the following rights concerning your personal data:

7.1 Access

You can request access to the personal data we hold about you.

7.2 Correction

You have the right to correct or update any inaccurate or incomplete information.

7.3 Deletion

You may request that we delete your personal data, subject to any legal obligations we may have to retain it.

7.4 Data Portability

You may request a copy of your personal data in a structured, machine-readable format.

7.5 Withdraw Consent

You can withdraw your consent to our data processing activities at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at hr@studyheights.com

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal data, we will take steps to delete such data promptly.

9. Grievance Redressal

In compliance with the Information Technology Rules, 2011, we have appointed a Grievance Officer to handle user complaints regarding data privacy. You may contact our Grievance Officer at:

• Email: hr@studyheights.com
• Phone: +91-74065 39494
• Address: 196-L,Model Town,Sonepat,Haryana,National Capital Territory of Delhi,India 131001

The Grievance Officer will respond to your concerns within 30 days of receiving your complaint.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. In the event of significant changes, we will notify you via email or a prominent notice on our platform.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: hr@studyheights.com
• Phone: +91 7406539494
• Address: 196-L,Model Town,Sonepat,Haryana,National Capital Territory of Delhi,India 131001

This Privacy Policy is designed to comply with India’s Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Personal Data Protection Bill, 2019 (once enacted), as well as other applicable international laws, including GDPR.